Terms and Conditions
Travel Arrangements and Documentation Guidelines:
Before embarking on your journey, it is crucial to ensure that you have the necessary travel documents in order. These may include passports, travel documents, airline tickets, hotel vouchers, and tour vouchers, among others, whether in electronic or physical form. These documents serve as confirmation of your arrangements with the respective service providers.
Please be aware that travel documents might come with specific conditions and restrictions, such as being non-refundable, non-date-changeable, and subject to cancellation and/or amendment fees. Additionally, it’s important to note that all travel documents are non-transferable, and each airline ticket must be issued under the exact name as stated in your passport. Any discrepancies in the names provided on your documentation will be your responsibility if not brought to our attention at the time of booking.
For your peace of mind, we strongly advise collecting all travel documents from Aria World prior to your departure. This way, you can review the information and ensure everything is in order for a smooth and hassle-free travel experience.
Baggage Allowances:
We provide the following baggage allowances per passenger:
First Class: 40 kg of complimentary baggage allowance
Business Class: 30 kg of complimentary baggage allowance
Economy Class: 20 kg of complimentary baggage allowance
Please be aware that passengers traveling to certain countries or via specific routes might face restrictions on carrying electronic devices in the cabin. In such cases, these devices may need to be checked in. The transfer of baggage is also subject to the customs and immigration regulations of the transit and destination countries.
Upon your arrival at the first port of entry, you might be required to collect your baggage and go through customs and immigration procedures.
It’s essential to note that both check-in and cabin baggage allowances are determined by the baggage policy of the respective airline. For more detailed information, please visit the airline’s website. In the event of a multi-airline journey, your baggage may not be checked through, so we recommend consulting an Aria World consultant for specific information.
For travel to and from the United State of America, the free baggage allowance may include up to 2 pieces per person. For precise dimensions and weight information, please reach out to an Aria World consultant.
Pricing Policy:
All listed prices are subject to availability and may be modified or withdrawn without prior notice. The price of a product or service is guaranteed only when the full payment is made. Kindly be aware that the quoted prices are subject to potential changes. These alterations could be influenced by factors beyond our control, such as adverse currency fluctuations, fuel surcharges, taxes, and airfare adjustments. To obtain the most current and accurate pricing information, we encourage you to get in touch with one of our knowledgeable Aria World consultants.
Travel Insurance:
Welcome to Aria World Pty Ltd, ABN 23 667751395. As an authorized distributor for Cover-more Travel Insurance (Australia) Pty Ltd, we are here to guide you through your insurance options. Before finalizing your decision to purchase this insurance product, we highly recommend carefully reading the Product Disclosure Statement provided by us.
Please note that while Aria World provides valuable assistance, we do not have the authority to offer insurance advice. It’s essential to be aware that we receive a commission, calculated as a percentage of the gross premium, when you purchase a policy.
Your satisfaction is our priority, and if you ever have any concerns about the services provided by the insurer or Cover-more, please don’t hesitate to reach out to Cover-more’s customer relations team. You can find their contact details in the Financial Services Guide section of the Product Disclosure Statement.
For your peace of mind during international travel, the Department of Foreign Affairs and Trade strongly recommends obtaining Travel Insurance. Our team is here to support you throughout the process and ensure you have a worry-free journey.
Payment Policy for Travel Bookings:
Thank you for choosing Aria World Travel for your travel needs. Please review the following payment terms and conditions before proceeding with your booking:
Full Payment: To purchase the Travel Product, your bookings must be paid in full.
Acceptance: By making the payment, you acknowledge and accept the following:
(i)The fees and charges specified in the payment summary, payable to Aria World Travel and its related entities.
(ii) The Supplier’s offer to sell the Travel Products to you at the price indicated in your quote, subject to the specified Terms and Conditions and any applicable Product Terms.
(iii) Consent to Aria World Travel sharing your billing, payment, and identification information (including personal information) with the Suppliers and/or hotels responsible for supplying the Travel Products. Please note that the recipients of this information might not have privacy policies equivalent to Aria World Travel’s.
Booking Confirmation: Your booking is not considered confirmed until Aria World Travel receives full payment. Once confirmed, you will receive a booking number or confirmation from Aria World Travel or the relevant Supplier(s) for each element of the Travel Product(s) booked.
Payment Handling: All payments received from you for a booking are held in trust for the relevant Suppliers and are paid to them once they confirm the booking. Please be aware that Aria World Travel can only refund your booking payment if the Supplier issues a refund to us. For more details, please consult to Aria world. It is important to note that Aria World Travel does not hold your payment for bookings for your benefit at any time.
If you have any questions or require further clarification regarding our payment policy or any other aspect of your booking, please don’t hesitate to contact our customer support team. We wish you a pleasant and memorable travel experience with Aria World Travel.
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Liability Disclaimer:
We want to make it clear that we cannot be held liable for any actions, omissions, or defaults of third-party providers with whom we have no direct control. While we strive to ensure the highest standards in all aspects of our services, there are situations where we cannot avoid liability. In such cases, our liability is limited to the value of the purchased travel arrangements. Furthermore, we cannot be held responsible for any injuries, damages, losses (including consequential loss), delays, additional expenses, or inconveniences caused directly or indirectly by force majeure or any other unforeseeable event beyond our control, despite exercising reasonable diligence. Our primary goal is to provide you with a seamless and enjoyable experience, but we also want to ensure transparency regarding our limitations in certain situations. Should you have any questions or concerns, please don’t hesitate to reach out to our customer support team.
Amendment and Cancellation:
We reserve the right to modify your Booking in consultation with you if there’s an error from the Supplier or hotel regarding a Travel Product, or if they are unable to provide the advertised Travel Product due to circumstances beyond our control. You may need to pay additional charges for the Travel Products, and your itinerary might be adjusted accordingly. For information on changing or cancelling you’re booking, visit: http://www.ariaworld.com.au
Cancelled bookings are subject to charges, which can be up to 100% of the booking cost, regardless of travel commencement. Not all fares are refundable, so please check with us. Refundable tickets are also subject to fees, including our $150.00 per ticket administration fee and any airline cancellation fees. Refunds take approximately 14 weeks to process if you cancel a Travel Product (including any element of a Package), please note that the Supplier may impose cancellation charges, and you agree to indemnify Aria World for any incurred fees, unless the cancellation resulted directly from our fault.
Hotel Bookings: If you need to cancel your Booking, please inform Aria World well in advance of your check-in date. Check the hotel’s cancellation policy on your confirmation voucher for potential penalties.
Package Bookings: If you wish to cancel or modify an element of a Package, we will do our best to accommodate your request. However, keep in mind that cancelling or modifying elements may result in the loss of Package benefits, including any cost savings from purchasing the elements together. If a Supplier cancels an element, we may choose to either cancel the entire Package or replace the cancelled element with a substantially similar one. Please refer to the relevant Product Terms for your rights regarding cancellations in such cases.
Passports and Visas: You are solely responsible for ensuring that your passports, visas, and re-entry permits comply with the immigration and other government authorities’ requirements. Should these documents fail to meet the necessary standards set by the authorities, any fines, penalties, or expenses incurred will be your sole responsibility. It is essential for all travellers to possess a valid passport for international travel, and many countries require a minimum validity of six months from the entry date. Please note that handwritten passport holders will not be permitted to travel. For detailed information on visa requirements, kindly get in touch with the appropriate consulate or visit at www.smartraveller.gov.au
